Postal Hires & Returns

POSTAL RETURNS

Express postage is $30, which includes to send the dress to you, and return to us. 

All postal hires booked via our website, come with a prepaid returns label/satchel.  If booking a hire in store, you can opt in for a postal return for $15. 

When returning:

• Ensure you use the satchel/ return label provided.
• If your hire came in a box, please return using the box provided. Stick the return label supplied, over the top of the existing shipping label. Ensure the box is taped shut and secure.
• Lodge the parcel over the counter, inside an Australia Post Store (STRICTLY NOT AT A STREET POSTAL BOX), before 3pm on your scheduled return date. 
• Ask for a receipt when lodging your return
• Send us a copy of your lodgement receipt, as proof of return. 

UNLIKELY EVENT OF LATE HIRE DELIVERY

In the unlikely event that your parcel does not reach you on time, due to an Australia Post delay, The Dress Nook will not be held liable under any circumstances. Unfortunately, you will not be entitled to a store credit or refund.  

This includes last minute hires, which are sent to postcodes within the Australia Post Express Post Guarantee network. The hiring client acknowledges that we are sending a dress with only day to get to you, and that any potential delays fall on Australia Post. The Dress Nook voids any liability for Australia Post's delays. 
To see if your postcode is included in the Australia Post Express Next Day Guarantee service, click here.

IN PERSON RETURNS

All hires that opt in to be picked up, and returned from our Deanside location, must be returned by the date provided to you, at the time of hire.

Generally, for all hires over a weekend, they must be returned before 7pm on that weekend's Sunday. 

 

LATE RETURNS

Any garments that are returned late, either in person, or via post, are subject to late fees. Please see section 5 of our Terms & Conditions, for more information.